MY HAIR FAST - Great Wigs! Great Prices! FAST ATTACH System! Visit Bella La Vie!


MY HAIR FAST reserves the right at our discretion to make changes to these policies. 
Please check this page periodically for changes.

Order Policy

We are open for business Monday through Friday (except holidays) 8:00AM-5:00PM P.S.T
Make sure to double check the information you have entered before you check out such as:

  • Your name as it appears on the credit/debit card
  • Billing address on file with the credit/debit card issuer.
  • Card number
  • Card expiration date.
  • Card Verification (CID) Number
  • If for any reason your card is not accepted & you have made more than three attempts you will not be able to use that card 

    for up to five days to shop with MY HAIR FAST. You will have to provide a different card.

    Note: Credit Cards are pending upon order placement. If we are unable to fulfill our obligation to ship any order we will void the amount to be released back to the card.

    Prices, specifications and availability of products are subject to change without notice. Any typographical, photographic or specification error in products or pricing

    is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

    We will make every effort to add your notes to shipping labels for special delivery.


    Cancellation Policy

    All orders will be processed at 8:00 AM P.S.T.

  • If you order before 8:00 AM P.S.T., we will start processing the same day.
  • If you order after 8:00 AM P.S.T., we will start processing the following business day.
  • Orders can be canceled or changed without cancellation fee before its processing time.

    Orders can be canceled or changed with Cancellation Fee of $10 or 15% (whichever is greater) if you contact us after its processing time.

    All shipped out orders cannot be canceled. You have to receive it first and get the Return Merchandise Number from us in order to return it back to us 

    (Our standard return policy will be applied). If you refuse the package, the returned shipping cost (return to shipper fee) will be automatically 

    deducted from the amount from the item returned.



    Shipping charges are calculated based on the delivery type selected, weight of the products, the destination and the number of items in your shopping basket. 
    After you enter all the required information in your shopping basket, our system will automatically calculate shipping charges and estimated delivery dates 
    will be calculated.

    If you would like your order to start processing on the same day you place your order, then orders should be placed by 8:00AM P.S.T. Otherwise, the order 
    will not start processing until the following business day. Any order placed on the weekend, or on a holiday, will be processed the next business day on the calendar.

    "Estimated delivery dates" include order processing time plus transit time & does not include Holidays.

    US Ground / USPS Mail

    • See estimated delivery dates during check out. The delivery time to APO/FPO addresses varies dramatically. Sometimes delivery can take weeks.

    US 3 Day

    • See estimated delivery dates during check out. Drop ship item(s) will be shipped by US Ground Service.

    US 2nd Day Air

    • See estimated delivery dates during check out. Drop ship item(s) will be shipped by US 3 Day Service.

    US Next Day Air

    • See estimated delivery dates during check out. Drop ship item(s) will be shipped by US 2nd Day Air Service.

    US Postal Service - International Priority & EMS

    • Delivery dates will vary depending on your country.

    Customer is responsible for all destination problems and costs 

    (i.e. incorrect shipping address, absence of the recipient, duty for international customers, etc.) 

    Orders shipped to PO Box, Hawaii, Alaska, Puerto Rico, Guam, Northern Mariana Island, APO and FPO military addresses 

    or any of the USA Territories will be shipped by USPS regular service only.


    Please make sure someone is available to accept your package as certain orders will be sent with a signature required. 
    Unfortunately, this cannot be determined until the package is ready to ship. We do not take customer requests to waive or process with a signature. 
    You as the customer will be responsible for any fees incorporated during this process if the signature is required 
    (Return to shipper; Address Change; and/or Re-Ship).

     Shipping Delays

    Delivery schedule date is not guaranteed for the delays due to insufficient information provided by customer, 
    terrorism, riots, strikes, labor disputes; natural disasters such as: violent storms, earthquake, floods and etc.

    Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.

    Also, the manufacturer may be closed for to certain holidays; we do not know ahead of time when 
    they will be open again as it all depends on the manufacturers.

    Your order can be delayed if you leave a note in the comment box like 'no signature required' 
    or 'leave it on the doorstep/garage if no one is home' or 'leave it with our neighbor if no one's home' 
    We do make every effort to put those memos on the shipping label.

  • Refused packages, Wrong addresses and Failed Delivery Attempts

  • If a package delivery is returned because UPS, FedEx or USPS made three unsuccessful delivery attempts, 
    wrong address, or customer refused the package and sent back to us for any reason, the returned shipping cost will 
    be automatically deducted from the customer's Store Credit or Refund. If you want your order to be shipped back to you again, 
    you may do so by paying the shipping and handling fee again with a "return to shipper fee" which is the amount you paid for the 
    shipping and handling when you first placed the order.

     Sales Tax

    MY HAIR FAST applies sales tax on purchases shipped to California.

     Import Duty & Taxes

    Your package may be subject to import duty and taxes once it reaches your country. You, as the importer of the items, 

    must pay additional charges for customs clearance. We cannot predict what the fee amount will be. 

    Customs policies vary widely from country to country; you should contact your local customs office for further information.


    Discount Coupons & Free Gift

    Discount coupons only apply to regular priced orders. Clearance, Sale items, and Exchange Orders are excluded from coupon discounts. 

    Discount Coupons will only apply to in stock item(s), and will be excluded from all back order Item(s). Discount coupons cannot be doubled 

    with price match discount.

    Free Gift
    Offer available while supplies last. Limited one gift per order. Exchange orders or sale items are excluded from Free Gift. 

    If your order is returned the Free Gift must be included otherwise, item will be charged.


    Price Match

    If you are requesting a price match you must provide the competitor's website address and item(s) price in the comment box before we process your order. 

    (Comment box is located at the bottom of the check out page when placing an online order) We will match the price by refunding you the difference!

    Please read the following:

  • Price match only applies to the identical item & color found on competitor's website.
  • Price match discount cannot be doubled with our discount coupons.
  • All Price match items are final sales, No Exchange! No Return!
  • We will price match only to competitor's regular price. (We do not price match for competitor's free offers, special offers, membership price, coupons, promotions, rebates, wholesale price, clearance, sales, discontinued, used, damaged, returned, displayed, or closeout prices.) 

    Tracking Your Order

    Once we ship your order you may receive an email from us which will include a tracking number. 
    This tracking number will link to the carrier's website where you can track your shipment. We use mostly UPS, FedEx, and USPS for international shipping.

    If we don't have your email address or you did not receive a tracking number, please email at or call at (530)355-7375 to find out your tracking information.


    Return Policy

    Our Return Policy is as follows;
    If for any reason if you are not happy with your item(s), we will gladly exchange or refund all qualifying item(s).


    We allow up to 3 FREE exchanges.

    - If the exchange item(s) costs more, we will contact you to obtain the payment for the additional amount.

    - If the exchange item(s) costs less, the difference will be applied as a store credit towards your next purchase.

    After your 3rd exchange has been made a restocking fee of $10 or 15% will be charged If the requested exchange item is out of stock, 

    and a refund is requested instead, the restocking fee will be applied. Please allow up to two weeks for the exchange order to be processed. 

    We cannot apply any discount coupons to Exchange Orders.

  • (See "Return Instructions" below)


    All returns are subjected to a re-stocking fee of $10 or 15% (Whichever is greater)

    Refund amount will be refunded back to the credit card used to purchase the item(s).

    Please allow up to two weeks for the refund to show up on your credit card statement

  • (See "Return Instructions" below)


    Store credit is valid for the purchase of any product(s) on MY HAIR To redeem store credit you must phone in to place your order. 

    Store credit is valid for one year from the date it was issued. If you have a store credit and wish to get refund, restocking fee will be applied.

  • (See "Return Instructions" below)

  • ♦ Return Instructions

    Step 1: Write your RMA (Return Merchandise Authorization) # on the Sales Invoice & on the outside of the shipping box. (Do not send item(s) in an envelope)

    Step 2: Return your item/s in original condition and packaging with a delivery confirmation to: MY HAIR FAST attention Heidi Prado 2385 Cottage Avenue; Shasta Lake City, CA 96019. (Package must be post-marked within 5 business days from the date RMA was issued)

    Step 3: Also include a copy of the sales invoice and write one of the following requests: Exchange, Refund or Store Credit. (See details above)

    ** If you would like an exchange indicate < Item # / Item Name / Color Choice > on the sales invoice**


  • Returns will not be accepted unless pre-authorized by our return department.

  • Request for RMA (Return Merchandise Authorization) number must be made via e-mail at or phone: (530)355-7375 within 10 days from the date you received the package.

  • All shipping charges are non-refundable & customer is responsible for all shipping charges.

  • The entire applied discount coupon amount (including Free Shipping) will be deducted when the item is returned for, Exchange, Refund or Store Credit.

  • Items cannot be worn or tried on, must be odor free & in original packaging with all tags attached, otherwise the items will be sent back to you at your expense.